Frequently asked questions and answers
FAQ - Account owners / Administrators
- Considering getting a Business Account for the Aimo App?
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You can find information about our Business Account.
There is also an order form available if the service matches your need - How do I access the Portal?
- What does it mean to be the owner of a Business Account?
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The owner is the person who ordered the Business Account. When ordering, you provide an email address for the contact person — this email is registered as the “owner” of the Business Account.
The owner can then add and/or remove members and administrators.
Older accounts may not have an owner assigned. Please contact our customer service, and we will assist you. - I can’t log in to the Aimo Portal, what am I doing wrong?
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Make sure you are logging in with the correct email address — you must use the email you provided as the contact person in the application.
If you are creating a new account, you need to verify it with a verification code sent to your email. If you haven’t received the code, choose “forgot password” at login, and a code will be sent to you - How can I split parking costs across different cost centers?
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Contact our Business Account customer service, and we’ll help you set that up.
- How do I change the name of a user?
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Users change their own information when they create their account in the Aimo App.
- Users are not receiving the invitation email I sent?
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Make sure they are checking the correct email account. The invitation is sent to the email address you invited.
The email may have ended up in the spam folder.
If you started using the account and invited users before receiving a confirmation email from us, the feature may not be fully activated yet. However, the user is still connected and will see the Business Account as a payment method when they log in to the Aimo App (with the email address you were invited with). - What information can I – as an administrator/owner – see in the portal?
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You can see who (name and license plate number) is parking/charging, where, and when. It is possible to filter the data by year or month, and you can also export the information to a CSV file.
Currently, only a summary of the costs per month is available (not the full invoice or whether it has been paid). The portal is under continuous development, and this is a prioritized feature. - I have received an invoice, but it doesn’t show who parked. I need a specification?
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You can access this information yourself via the "beställningar" (orders) menu option.
Alternatively, contact our customer service (see below under "Contact us") and we’ll assist you. This feature is under development, and in the future, the specification will be included with your invoice.
- Can I have a Business Account with multiple cost centers/departments or similar?
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Yes, Aimo’s Business Account supports this. Please contact our customer service (see below under "Contact us") and we’ll help you set it up.
- Does the Business Account work in camera-monitored garages?
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It works in some of our facilities, but unfortunately not all. Please contact customer service if you need more information about this (see below under "Contact us").
- Does the Business Account work in gated garages?
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Unfortunately not. The Business Account can only be used where the Aimo App is normally used for payment.
- Our connected users are having problems with the app. How can I help them?
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The most common issue is that they are using a private Aimo App account and have logged in with their personal email address. To be able to pay using the Business Account, they must log in with the email address you used to invite them.
You can find more answers in our FAQ for connected users.
